Workforce & Client Support
A partner on both sides of the Atlantic.
Your dedicated CSM keeps your SA team engaged, your account healthy, and your leadership informed — with a cadence built for US working hours.
Our cadence
Predictable touchpoints, meaningful outcomes.
Weekly check-ins
Async updates from your CSM covering headcount, hiring, payroll, and anything the team flagged. No surprises.
1:1s with employees
Regular one-on-ones between our people team and your SA hires — engagement, blockers, career growth.
Quarterly business reviews
Attrition, engagement, cost efficiency, and hiring roadmap for the next quarter. Delivered in a working session, not a slide dump.
Culture & retention
Recognition, birthdays, learning stipends, and team events. Small things done consistently — that keep people from leaving.
How we show up
Support your team can feel, not just see on an invoice.
We treat every employee like the hire we made ourselves — because in a very real sense, we did.
Dedicated CSM
A single point of contact who knows your account, your team, and your context — reachable in US business hours.
Employee experience
Onboarding, benefits enrolment, wellness resources, and a real person to call when life happens. Your team feels supported.
Performance partnering
We help your managers run structured performance cycles, calibrate ratings, and act on underperformance — all within SA labour law.
US-hours coverage
SLA-backed responses during your working day, so nothing gets stuck waiting for Cape Town to wake up.
Outcomes
Engaged teams. Fewer surprises. Better retention.
- Attrition below industry benchmarks
- New hires productive within 30 days
- One escalation channel — no ticket black holes
- Managers coached on cross-cultural feedback
- Engagement measured, not assumed
- Retention plans for your critical talent